Administrative Support Professional

2 weeks ago


Vancouver, British Columbia, Canada Royal Bank of Canada Full time

At Royal Bank of Canada, we are committed to delivering trusted advice and helping our clients thrive and communities prosper. We believe that diversity and inclusion drive innovation and growth.

Job Description:

We are seeking an Administrative Support Professional to join our successful Advisory Team in the Kerrisdale branch. As a key member of our team, you will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support.

Your Responsibilities:

  • Coordinate and prepare meetings for Advisors with their clients/prospects
  • Provide proactive client service with a focus on problem resolution and attention to details
  • Liaise with various departments for execution, where necessary
  • Respond to client inquiries (account transactions, requests account documentation, account reporting, etc.)
  • Assist the Advisor team with client onboarding
  • Help manage incoming communications from clients, Advisors, and other internal and external partners
  • Maintain existing client accounts and identify opportunities to contact clients: manage timelines and key dates for accounts
  • Ensure accurate and timely updates of all necessary documentation in compliance with internal controls and industry regulatory requirements
  • Maintain complete and up-to-date client files within appropriate systems
  • Help update team's communication channels: websites, LinkedIn, Facebook, brochures, newsletters

What You Need to Succeed:

  • Strong Microsoft Office Suite skills
  • High level of time management and organization skills
  • Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
  • Exceptional verbal and written communication in English

What's in It for You:

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services

The estimated salary range for this position is $40,000-$50,000, depending on your experience, skills, and registration status. With a robust discretionary bonus program, you have the potential to earn significantly more based on individual goals and business performance.



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