Executive Hospitality Leader

3 days ago


Niagara Falls, Ontario, Canada Marriott Full time
Company Overview
Sheraton Fallsview Hotel, Niagara's premiere hotel resort, is a world-class destination featuring 670 guest rooms, a conference centre, and numerous dining options. We are home to renowned brands such as Marriott, Sheraton, and IHG.

Career Opportunities
We offer a dynamic environment with career development opportunities for aspiring executives seeking to develop within our growing company. Our ideal candidate will be an experienced leader in guest services management, responsible for overseeing the Front Office team, including supervisors and agents.

About the Role
The successful candidate will ensure exceptional guest satisfaction levels by training and coaching front-line associates, resolving complaints in a professional manner, and reviewing Marriott Guest Experience Metrics to maintain positive scores. The role requires collaboration with the Revenue team to meet occupancy and ADR goals, working closely with Conference Services to ensure seamless experiences for conference guests, and assisting with administrative tasks as needed.

Requirements
To succeed in this position, you should have at least 2 years of experience in a guest service management role at a 4 Diamond/5 Star Hotel. A college or university degree in hospitality/tourism or a related field is preferred. Key qualifications include:
  • Ability to work under pressure and manage multiple tasks
  • Demonstrate a professional attitude in every aspect of the role
  • Strong leadership and coaching skills

What You'll Get
This is an exciting opportunity to join our team and contribute to delivering exceptional guest experiences. As a valued member of our organization, you can expect a competitive salary of $60,000 - $80,000 per annum, depending on your level of experience. We also offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for career growth and development.

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