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Saskatoon, Saskatchewan, Canada Executive Aviation Full timeJob Title: Customer Service CoordinatorWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Executive Aviation. As a key member of our Customer Service team, you will be responsible for leading and coordinating the above-wing experience for our customers.Key Responsibilities:Schedule and coordinate the work of our...
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Administrative Services Coordinator
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Customer Service Team Lead
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Customer Service Coordinator
2 months ago
The Customer Service Representative plays a vital role in ensuring the safe and efficient transportation of deck freight. This position requires excellent communication skills, initiative, and the ability to adapt to new situations.
Key Responsibilities- Collaborate with Sales Representatives to book loads and fulfill shipment requirements.
- Advise clients on products and services, equipment availability, and freight tracking.
- Build, track, and forward loads for client accounts.
- Manage day-to-day account operations tasks, such as coordinating loading and unloading times, shipment requirements, and monitoring progress of shipment while enroute.
- Maintain communication with customers, drivers, employees, and brokers to ensure accurate information on the internal system and efficient shipment.
- Update and advise clients on tracking loads and answer any questions pertaining to loads.
- Ensure accurate information is entered into the internal system as per the customer's requirements for billing and invoicing purposes.
- High School Diploma or GED required
- Business Administrative Certificate preferred
- Minimum of 1-2 years experience in an Administrative role
- Technical ability to use and understand Microsoft Excel and other Microsoft programs as well as the ability to learn company-specific software programs.
- Excellent communication skills
- Ability to multi-task and adapt to new situations as they arise.