Customer Service Coordinator

3 weeks ago

Saskatoon, Saskatchewan, Canada KAG Canada Full time

The Kenan Advantage Group Inc., (KAG), is a leading North American tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico.

As a Customer Service Specialist, you will provide support to the day-to-day operations in the Saskatoon Terminal by efficiently and professionally administering full-cycle customer service duties related to our drivers.

This role has the potential to evolve into a dispatcher position, offering opportunities for growth and development.

Schedule: Monday to Friday, Days

About the Position:

  • Match drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources and monitoring hours of service.
  • Establish proper last contents on equipment.
  • Arrange for equipment to be available for fleet maintenance.
  • Prepare trailer loading instructions with proper delivery information.
  • Communicate with drivers on any deviations with planned loads, routes, weather, changes, and ETA's.
  • Communicate schedule requests to the Assistant Terminal Manager.
  • Ensure payload is up to maximum GVW and was loaded as per instructions.
  • Monitor total mail and keep the system up to date.
  • Take customer orders by phone, email, and fax, and enter orders to the TMW system, providing confirmation of order to the customer.
  • Manage the Driver Pay Portal.

What You Bring:

  • Prior dispatch and transportation experience is an asset.
  • You must be a forward-thinker, able to plan and foresee potential issues that may require the plan to be adjusted.
  • You have outstanding internal and external customer service and communication skills.
  • You take ownership of work responsibilities.
  • You have strong organizational and interpersonal skills, as well as the ability to work under pressure and meet deadlines.
  • You can prioritize and manage multiple responsibilities and work independently.

What's in It for You:

  • We offer very competitive compensation, including an immediate company-paid benefit package for you and your family.
  • We have a wide range of employee programs and incentives, including a RRSP/DPSP matching program, annual bonus opportunities, and scholarship opportunities for your children.
  • We offer referral reward payments up to $2,000 available per successful hire (certain conditions apply).
  • We are a fun team and maintain a family-like atmosphere.
  • We listen to your ideas and give you an opportunity to make changes.
  • We have an uncompromising commitment to safety and lead by example every day through actively caring about one another.

We love diversity. KAG Canada is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, Aboriginal peoples, and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.

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