Unit Claims Manager, Support

3 weeks ago

Toronto, Ontario, Canada Intact Financial Corporation Full time

About the Role

We are seeking a highly skilled and experienced Claims Management Professional to join our team as a Unit Claims Manager, Support. This is a 12-month secondment opportunity to lead and manage a team of professionals in the successful management of our operations.

Key Responsibilities

  • Develop and implement business plans and manage operations to achieve key business goals within our Shared Admin Services team.
  • Provide effective leadership, motivate staff, and be responsible for hiring and delivering employee performance feedback.
  • Provide coaching on technical and professional skills for your team and facilitate continuous learning by building robust development plans for your employees.
  • Develop, recommend, and implement management and/or organizational initiatives to support company strategies, including changes to organizational structure and process/technology improvements.
  • Conduct Quality Review monthly and provide feedback and/or training.
  • Monitor and ensure service level compliance and report regularly on productivity, service, and specific goals and objectives.
  • Reallocate resources when required and demonstrate flexibility in tasks completed.
  • Maintain a respectful and productive business relationship with vendors, service providers, legal firms, and internal client groups.

Requirements

  • Proven leadership skills, taking initiative, and the ability to coach and develop others.
  • Experience with effective collaboration across the organization.
  • Excellent communication and interpersonal skills with all levels of staff.
  • Excellent customer service skills.
  • Proficient at multi-tasking and prioritizing.
  • Ability to work in a constantly changing environment.
  • Analytical skills to deal with policy, legal, and regulatory interpretation and implementation.
  • University Degree or any combination of training and experience deemed relevant for the role.

What We Offer

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We Are an Equal Opportunity Employer

At Intact Financial Corporation, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

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