Senior Claims Manager, Specialty Claims

2 days ago

Toronto, Ontario, Canada Zurich Insurance Company Ltd. Full time
The Opportunity

We are seeking a highly skilled and experienced Senior Claims Manager to lead our Specialty Claims team. As a key member of our leadership team, you will be responsible for overseeing the management of claims specific to E&O, Cyber, Crime, D&O, EPL, Fiduciary, and Environmental policies.

This is a unique opportunity to build your knowledge and experience in a supportive environment where your voice matters. You will work with inspiring leaders and supportive teammates who are dedicated to your success.

As a Senior Claims Manager, you will play a crucial role in ensuring high-quality service and operational efficiency through performance management, development, and coaching of staff.

This is a hybrid work opportunity that offers the flexibility to balance work and personal life.

Key Responsibilities

• Drive superior claims results by providing direction, technical guidance to the team, and tracking and reporting on key metrics.

• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, customers, and brokers, and analyzing and resolving quality and customer service problems.

• Identify trends and provide claims insights to assist business units by collaborating in product development, customer/broker stewardship, and prospect meetings.

• Coordinate, manage, and champion changes in requirements, strategy, and culture across all areas of responsibility.

• Execute and monitor compliance with all legal, regulatory, and internal control requirements.

• Motivate and lead a high-performance team by attracting, onboarding, recruiting, and retaining team members.

• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback, and facilitating employee development.

Requirements

• Juris Doctor and 5 or more years of experience in the Specialty Claims.

• OR Bachelors Degree and 5 or more years of experience in the Specialty Claims.

• AND 2 or more years of people management experience.

• Customer service experience.

• Advance Microsoft Suite skills.

• Experience collaborating across work groups.

• Knowledge of insurance legal statutes and procedures.

• Knowledge of the insurance industry, claims, and the insurance legal and regulatory environment.

• Organization and multi-tasking skills.

• Strong data research and analytical skills.

• Training and presentation skills.

• Travel 25%.

About Zurich

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. We are a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years.

We are committed to providing a diverse, inclusive, and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich.

We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition.

We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity, and Inclusion Award.

We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.

We care about our communities and are committed to giving back to our communities through our talent, time, and resources.

We are a global company that recognizes the diversity of our workforce as an asset and recruits talented people from a variety of backgrounds with unique perspectives.

We are committed to exceeding our customers' expectations and strive to provide a workplace culture that is collaborative, inclusive, and supportive.

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