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Claims Management Professional

2 months ago


Toronto, Ontario, Canada Intact Financial Corporation Full time

About the Role

We are seeking a highly skilled and experienced Claims Management Professional to join our Ontario Salvage Unit & Ontario Claims System Help Team as a Unit Claims Manager, Auto.

Key Responsibilities:

  • Provide leadership to our Claims Assistants on the timely release of total loss vehicles for sale in auction.
  • Support the Ontario Claims System Help team by providing leadership to our IT Business Analysts to ensure a high standard of support is provided to all Ontario Claims Departments.
  • Coordinate the workflow of the unit and participate in the day-to-day operations and report on activities.
  • Plan the activities of the unit to ensure optimal level of service.
  • Maintain effective communication channels with other departments.
  • Liaise with other claims experts or management on technical and administrative issues.
  • Ensure that corporate policies, standards, and procedures are followed.
  • Facilitate continuous learning and development.
  • Conduct ongoing monthly productivity and quality audits and deliver feedback as part of coaching sessions.
  • Identify and recommend changes to policies and processes to improve business results and maintain competitiveness.
  • Participate in expense management as well as recruitment and hiring.

Requirements:

  • University degree/college diploma preferred or equivalent business experience.
  • Minimum 5 years of experience in the insurance industry.
  • Minimum 2 years of management experience or equivalent work experience is preferred.
  • Strong technical skills in claims is an asset.
  • Leadership skills including ability to motivate and coach staff to deliver results.

What We Offer:

  • A financial rewards program that recognizes your success.
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.