Senior Claims Manager, Casualty Claims

1 week ago

Toronto, Ontario, Canada Zurich Insurance Company Ltd. Full time
Senior Claims Manager, Casualty Claims

Zurich Canada is seeking a Senior Claims Manager to lead and direct the work activities of a team of Claims Professionals across one or multiple locations.

Key Responsibilities
  • Leads and directs the administrative activities for the functional areas of Customer Services by assisting in developing, implementing and monitoring administrative and operational policies, procedures and best practices.
  • Appropriately utilizes management tools to assess, evaluate and improve existing workflows, processes, procedures, systems and data quality to enhance outcomes, efficiencies, quality and productivity.
  • Coordinates, manages and champions changes in requirements, strategy and culture across all functional areas of responsibility.
  • Builds rapport and maintains effective relationships with all business partners to improve internal and external customer satisfaction and to achieve business objectives.
  • Executes and effectively monitors activities that support compliance with all internal and audit controls and best practices.
  • Appropriately manages and allocates resources to ensure effective utilization, which meets the needs of the customer.
  • Implements and supports talent management practices to improve performance by participating in goal setting, measuring and monitoring performance, providing feedback, and mentoring, developing and training to staff.
  • Manages and monitors expenditures to support an efficient cost structure.
  • Supports the execution of the business planning process for the functional units in the geographic area for which they are responsible.
  • Works to identify opportunities and risks associated with changes in the external environment relative to improving the department.
  • Acts as a technical resource for the team.
Requirements
  • Bachelor's Degree and 5 or more years of experience in the Claims area
  • OR High School Diploma or Equivalent and 7 or more years of experience in the Claims area
  • AND 2 or more years of management experience data research and analysis skills
  • Travel 25%
Preferred Qualifications
  • 5 or more years of commercial lines Claims experience
  • Previous people management experience
  • Strong data research and analysis skills
  • Training and presentation skills
  • Verbal and written communication skills
  • Advance Microsoft Suite, and spreadsheet/database skills
  • Organization and multi-tasking skills
About Zurich Canada

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets.

We are a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years.

We offer a collaborative culture where diversity of thought is valued, and we strive to give our employees the tools they need to make an impact.

We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.

We care about our communities and strive to give back to our communities through our talent, time and resources.

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