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Claims Management Supervisor

3 months ago


Toronto, Ontario, Canada Coca-Cola Canada Full time

About This Role

The Workers' Compensation Claims Manager plays a pivotal role in enhancing, coordinating, and supervising the company's worker's compensation claims management initiatives, including the Return to Work and Claims Management for Provincial Workers Compensation.

Key Responsibilities

  • Enhance, coordinate, and supervise the comprehensive worker's compensation claims management initiatives across the organization.
  • Oversee the administration of the workers' compensation claims management program.
  • Ensure compliance with provincial legislation while effectively managing claims to minimize lost-time and expenses, facilitating early and safe return-to-work processes.
  • Supervise third-party administration in claim handling, including Return to Work and Claims Management for Provincial Workers Compensation.
  • Develop and implement return-to-work programming across all provinces, including the creation of training materials and conducting training sessions, while maintaining updated Physical Demands Analysis (PDAs) accessible to all functions.
  • Collaborate with other departmental Quality, Safety, and Environment (QSE) functions to support claims avoidance strategies.
  • Assess functional abilities, physical demands analysis, and relevant job descriptions to ensure the effectiveness of return-to-work plans, aiming to reduce lost time and associated costs from workplace incidents.
  • Lead workers' compensation projects as part of ongoing improvement initiatives within claims management processes.
  • Foster effective and collaborative relationships across all business units, including Human Resources and boards throughout the country.
  • Compile, assemble, and maintain internal reports and statistics (scorecards) along with respective analyses. Identify trends and propose solutions to the business.

Qualifications

  • Post-secondary education, such as a Diploma or Degree in a related field.
  • Bilingualism is considered an asset.
  • A minimum of 5 years of experience in workers' compensation claims and return-to-work program management across various provinces.
  • Experience working with provincial Workers Compensation Boards.
  • Professional certifications such as Associate in Claims (AIC), Certified Return to Work Coordinator (CRTWC), Certified Disability Management Professional (COMP), or Human Resources Professional (CHRP) are advantageous.
  • Strong verbal and written communication skills, along with organizational planning, teamwork, and presentation abilities.
  • Proficient in computer skills, including Microsoft Excel, Word, Outlook, Teams, PowerPoint, and Power BI, with the ability to learn internal database systems and regularly work within the TPA system.
  • Demonstrated analytical and problem-solving skills with a solid customer service orientation.
  • Knowledge of multi-jurisdictional Workers Compensation legislation and Disability Management processes (Occupational), with non-occupational claims experience being an asset.
  • Experience with multi-jurisdictional return-to-work programs.
  • Understanding of the litigation and appeals processes related to workers' compensation claims, as well as third-party administration processes.