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Claims Management Supervisor
3 months ago
About This Role
The Workers' Compensation Claims Manager plays a pivotal role in enhancing, coordinating, and supervising the company's worker's compensation claims management initiatives, including the Return to Work and Claims Management for Provincial Workers Compensation.
Key Responsibilities
- Enhance, coordinate, and supervise the comprehensive worker's compensation claims management initiatives across the organization.
- Oversee the administration of the workers' compensation claims management program.
- Ensure compliance with provincial legislation while effectively managing claims to minimize lost-time and expenses, facilitating early and safe return-to-work processes.
- Supervise third-party administration in claim handling, including Return to Work and Claims Management for Provincial Workers Compensation.
- Develop and implement return-to-work programming across all provinces, including the creation of training materials and conducting training sessions, while maintaining updated Physical Demands Analysis (PDAs) accessible to all functions.
- Collaborate with other departmental Quality, Safety, and Environment (QSE) functions to support claims avoidance strategies.
- Assess functional abilities, physical demands analysis, and relevant job descriptions to ensure the effectiveness of return-to-work plans, aiming to reduce lost time and associated costs from workplace incidents.
- Lead workers' compensation projects as part of ongoing improvement initiatives within claims management processes.
- Foster effective and collaborative relationships across all business units, including Human Resources and boards throughout the country.
- Compile, assemble, and maintain internal reports and statistics (scorecards) along with respective analyses. Identify trends and propose solutions to the business.
Qualifications
- Post-secondary education, such as a Diploma or Degree in a related field.
- Bilingualism is considered an asset.
- A minimum of 5 years of experience in workers' compensation claims and return-to-work program management across various provinces.
- Experience working with provincial Workers Compensation Boards.
- Professional certifications such as Associate in Claims (AIC), Certified Return to Work Coordinator (CRTWC), Certified Disability Management Professional (COMP), or Human Resources Professional (CHRP) are advantageous.
- Strong verbal and written communication skills, along with organizational planning, teamwork, and presentation abilities.
- Proficient in computer skills, including Microsoft Excel, Word, Outlook, Teams, PowerPoint, and Power BI, with the ability to learn internal database systems and regularly work within the TPA system.
- Demonstrated analytical and problem-solving skills with a solid customer service orientation.
- Knowledge of multi-jurisdictional Workers Compensation legislation and Disability Management processes (Occupational), with non-occupational claims experience being an asset.
- Experience with multi-jurisdictional return-to-work programs.
- Understanding of the litigation and appeals processes related to workers' compensation claims, as well as third-party administration processes.