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Claims Manager Support Specialist

2 months ago

Toronto, Ontario, Canada Intact Full time
About the Role

We're seeking a seasoned Claims Manager to lead our Support team and drive business success.

As a key member of our team, you'll be responsible for:

  • Providing strategic leadership and guidance to your team to achieve key business objectives.
  • Coordinating workflow and participating in day-to-day operations to ensure optimal service delivery.
  • Planning unit activities to maintain high levels of service and quality.
  • Maintaining effective communication channels with other departments.
  • Liaising with claims experts and management on technical and administrative matters.
  • Ensuring adherence to corporate policies, standards, and procedures.
  • Fostering a culture of continuous learning and development.
  • Conducting regular productivity and quality audits, providing feedback, and coaching team members.
  • Identifying opportunities for process improvements and recommending changes to enhance business results.
  • Participating in expense management and recruitment processes.
What You'll Bring

To succeed in this role, you'll need:

  • A university degree or equivalent business experience.
  • A minimum of 5 years of experience in the insurance industry.
  • At least 2 years of management experience or equivalent work experience.
  • Strong technical skills in claims, with leadership skills to motivate and coach staff.
What We Offer

As a valued member of our team, you can expect:

  • A competitive financial rewards program.
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  • An extensive flex pension and benefits package, including virtual healthcare.
  • Flexible work arrangements.
  • The possibility to purchase up to 5 extra days off per year.
  • An annual wellness account promoting an active and healthy lifestyle.
  • Access to tools and resources supporting physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem with learning journeys, interactive content, and inspiring programs.
  • Inclusive employee-led networks for education, inspiration, and development opportunities.
  • Inspiring leaders and colleagues who will support your growth.
  • A Community Impact program, recognizing the value of your unique contributions to your community.

We're an equal opportunity employer, committed to diversity and inclusion. If you require accommodations during the recruitment process, please let us know. We're dedicated to creating an accessible and respectful workplace for all.