Inside Sales Representative

6 days ago

Cambridge, Ontario, Canada Patterson Companies, Inc. Full time

About Us

Patterson Companies, Inc. is a leading wholesale distributor and manufacturer agent in the animal health industry.

Job Summary

We are seeking an Inside Sales Representative to join our team in the Production Animal Division. As an Inside Sales Representative, you will be responsible for generating and increasing sales through inbound and outbound sales calls, while handling customer calls with professionalism, skill, and expediency.

Key Responsibilities

  • Generate sales by making regular outbound calls to assigned customers/territories.
  • Provide product and technical information to customers in a timely manner.
  • Offer solutions for customer requests and issues.
  • Use appropriate selling tactics such as up-selling and cross-selling when needed.
  • Educate customers about product features and benefits to grow sales and improve customer satisfaction.
  • Generate referrals from current customers and manufacturers' representatives.
  • Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competition.

Customer Relations

  • Maintain strong working relationships across the business/functions, as well as with customers and manufacturing partners.
  • Provide impeccable customer service and sales support; respond to customer queries, answer questions, and solve problems in a timely fashion.
  • Identify trends in customer satisfaction.

Administrative

  • Ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
  • Maintain accurate customer and territory records; document all customer interactions and potential sales opportunities.
  • Gain understanding of and adhere to Accounts Receivables policies and practices.
  • Run and analyze sales reports for all sales activity.
  • Monitor scheduled shipment dates to ensure timely delivery.
  • Verify price and terms in accordance with standard procedures and customer profitability profiles.

Requirements

  • College Diploma or equivalent work experience.
  • 1-3 years of Inside Sales and/or Customer Service experience.
  • Previous success exceeding sales goals.
  • Exceptional customer service and organization skills.
  • Accuracy and strong attention to detail.
  • Self-motivated.
  • Effective verbal, written, and interpersonal communication skills.
  • General computer proficiency including knowledge of MS Office.

Preferred Qualifications

  • Bachelor's Degree in Business or equivalent combination of education and experience.
  • Inside sales experience; previous success attaining, and exceeding sales goals is a plus.
  • Experience in the Animal Health, specifically production animal industry.
  • Proficiency in AIMS or equivalent inventory management software.

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