Customer Service Coordinator, Facilities Services

3 weeks ago


Mississauga, Ontario, Canada EllisDon Full time

The Customer Service Coordinator role at EllisDon is a critical position responsible for delivering exceptional customer service and front-line support to multiple facilities across Canada. Key responsibilities include handling inbound service requests, initiating work orders, and ensuring timely fulfillment and resolution of client requests.

As a Customer Service Coordinator, you will be part of a dynamic team responsible for receiving and dispatching facilities service requests 24/7. To ensure ongoing performance success, Customer Service Coordinators are measured against high-quality service standards.

Key Responsibilities:

  • Learn client account system details, CMMS, telephone system, and EDFS policies, processes, and operating procedures.
  • Log client requests, creating and dispatching work orders to appropriate facility management resources.
  • Accurately capture required information to assign priority levels for timely fulfillment of service requests.
  • Effective problem-solving skills for troubleshooting and communicating with facility management resources.
  • Provide client service support.
  • Participate in program initiatives undertaken by the Business Optimization & Solution Services team.
  • Compile, analyze, validate, and transform data from multiple systems using Microsoft Excel analytical features to create reports tailored to the business.
  • Support clients by sharing findings based on reporting extracted from multiple systems.
  • Maintain confidentiality of client account information and other sensitive information.
  • Mentor and train new team members.
  • Handle clerical responsibilities, including administrative duties and special projects as assigned.

Requirements:

  • 1+ years of experience in a customer service role.
  • Language proficiency in English, including proper grammar, spelling, and punctuation for clear and effective communication skills.
  • Proficiency in French is an asset.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Strong computer skills and ability to learn software used for clients.
  • Meticulous attention to detail and ability to work in a team environment.
  • General knowledge of building systems, construction practices, and building/fire codes is an asset.

EllisDon offers a unique career opportunity with continuous learning, growth opportunities, and a competitive compensation package within an inclusive and diverse environment.



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