Customer Service Coordinator
22 hours ago
We are currently seeking a Customer Service Coordinator for our Mississauga location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.
Key Responsibilities
- Field internal and external customer inquiries to the Service Department, providing timely responses and resolutions to ensure customer satisfaction
- Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced
- Maintain the service library with current information under the direct supervision of the Service Manager
- Maintain Service Department filing and records
- Update customer profiles using equipment, hours, or other information from the customer work orders
- Maintain accessories and supplies and prepare replacement orders
- Prepare Service Technician efficiency reports
- Process warranty and/or product improvement claims including the computation of charges, submission and follow-up
#LI-onsite
Required Skills and Qualifications
- Knowledge of office procedures and practices
- General understanding of mechanical and technical terms preferred
- Basic knowledge of accounting principles
Benefits
As a valued member of the Brandt team, you can expect:
- A competitive salary range of $55,000 - $65,000 per year
- On-the-job education to develop new skills and expertise
- Advancement opportunities within a growing and dynamic organization
- A comprehensive benefits package, including health, dental, and vision coverage
- A 401(k) retirement plan with company match
About Us
The Brandt Group of Companies is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy.
We have over 5,400 employees and more than 170 locations across Canada, USA, Australia, and New Zealand. As one of Canada's largest privately owned companies, we are proud to be among an elite group of Platinum Club members of Canada's Best Managed Companies.
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