Facilities Operations Coordinator

6 hours ago

Mississauga, Ontario, Canada Carter's Retail Inc. Full time

Carter's Retail Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands.

Our company values meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation in everything we do.

This role is an excellent opportunity to build your career at Carter's.

We estimate the annual salary for this position to be around $70,000-$80,000 based on industry standards and comparable positions in the region.

Job Description:

The Facilities Coordinator supports 950+ retail stores across North America. You will help to coordinate daily facility maintenance functions and repairs with a focus on customer service in a fast-paced environment.

You will work in partnership with store employees, field leadership, and corporate cross-functional business partners. Directly manage the vendor network (General Repairs, HVAC, Lighting/Electrical, Plumbing, Janitorial, Vertical Transportation, etc.).

Key Responsibilities:
  • Effectively manage a high volume of incoming service requests, prioritizing tasks to ensure timely completion.
  • Address inquiries, offering appropriate solutions and analyzing complex issues to provide resolution.
  • Collaborate with business partners to resolve problems and maintain effective communication with stores, service providers, and landlord.
  • Accurately input and manage data in the CMMS platform to track and follow-up on stores and service provider requests, creating service requests with clear scope of work and assign them to correct provider.
  • Maintain relationships with vendors and support with invoicing, proposal reviews, pricing negotiations, etc.
  • Provide excellent customer service through inbound/outbound phone calls and email correspondence, handling inquiries and ensuring customer satisfaction.
  • Run and maintain regular reports on work orders, service providers, and stores performance.
  • Receive and review incoming mail, including documents and packages (fines, permits, alarm notifications, etc.). Take appropriate actions based on established protocols such as forwarding to relevant departments, responding to inquiries, or escalating urgent matters to management.
Financial Management:
  • Manage invoicing process through SAP (Validation, Indexing, Coding) and Corrigo (Verification, Warranty, Proposals) for U.S. and Canada.
  • Ensure compliance with payment disputes/inquiries for U.S. and Canada.
Project Management:
  • Oversee communication of store enhancement schedules and scope of work to stores (Remodels, New Store Openings, Relocations).
  • Act as the primary point of contact for external vendors and contractors involved in store enhancements, overseeing their performance, negotiating pricing, and ensuring adherence to project timelines and specifications.
  • Efficiently allocate resources, including labor and material for each project to minimize cost while maintaining high quality standards.
  • Includes ad-hoc support through planning, execution, and close out.

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