Customer Service Coordinator, Facilities Services

4 weeks ago

Mississauga, Ontario, Canada EllisDon Full time

The Facilities Service Delivery Specialist will provide exceptional customer service and front-line support to multiple critical facilities across Canada, where EllisDon is the Facilities Service provider.

Key responsibilities include handling inbound service requests, initiating work orders, and ensuring timely fulfillment and resolution of client requests.

As a Facilities Service Delivery Specialist, you will be part of a critical environment responsible for receiving and dispatching facilities service requests 24/7.

Key responsibilities include:

  • Learning client account system details, CMMS, telephone system, and EDFS policies, processes, and operating procedures.
  • Logging client requests, creating and dispatching work orders to appropriate facility management resources.
  • Accurately capturing required information to assign priority levels for timely fulfillment of service requests.
  • Effective problem-solving skills for troubleshooting and communicating with facility management resources.
  • Providing client service support.
  • Participating in program initiatives undertaken by the Business Optimization & Solution Services team.
  • Compiling, analyzing, validating, and transforming data from numerous systems using Microsoft Excel analytical features to create reports tailored to the business.
  • Supporting clients by sharing findings based on reporting extracted from multiple systems.
  • Professionally conducting work, maintaining confidentiality of client account information, and other information.
  • Mentoring and training new team members.
  • Handling clerical responsibilities, including administrative duties and special projects as assigned.

Requirements include:

  • 1+ years of experience in a customer service role.
  • Language proficiency in English, including proper grammar, spelling, and punctuation for clear and effective communication skills.
  • Proficiency in French is an asset.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Strong computer skills and ability to learn software used for clients.
  • Meticulous attention to detail and ability to work in a team environment.

EllisDon is committed to providing a unique career opportunity with continuous learning, growth, and a competitive compensation package within an inclusive environment that respects diversity.

  • Customer Service Coordinator, Facilities Services

    3 weeks ago

    Mississauga, Ontario, Canada EllisDon Full time

    The Customer Service Coordinator role at EllisDon is a critical position responsible for delivering exceptional customer service and front-line support to multiple facilities across Canada. Key responsibilities include handling inbound service requests, initiating work orders, and ensuring timely fulfillment and resolution of client requests.As a Customer...

  • Customer Service Coordinator, Facilities Services

    4 weeks ago

    Mississauga, Ontario, Canada EllisDon Full time

    The Customer Service Coordinator plays a critical role in delivering exceptional customer service and front-line support to multiple facilities across Canada, where EllisDon is the Facilities Service provider.Key responsibilities include handling inbound service requests, initiating work orders, and ensuring timely fulfillment and resolution of client...

  • Financial Operations Coordinator

    1 week ago

    Mississauga, Ontario, Canada SOS Customer Services Inc. Full time

    About SOS Customer Services Inc.SOS Customer Services Inc. is a company that values efficiency and precision in its operations. As a Financial Operations Coordinator, you will play a crucial role in maintaining the financial health of our organization.

  • Facilities Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Carter's Retail Inc. Full time

    Facilities Coordinator Role at Carter's Retail Inc.Carter's Retail Inc. is a leading North American apparel retailer exclusively for babies and young children. We are seeking a skilled Facilities Coordinator to support our 950+ retail stores across North America.Key Responsibilities:Coordinate daily facility maintenance functions and repairs with a focus on...

  • Facilities Maintenance Coordinator

    3 days ago

    Mississauga, Ontario, Canada Wave Cleaning & Services Inc. Full time

    Job OverviewWe are seeking a skilled Facilities Maintenance Coordinator to join our team at Wave Cleaning & Services Inc.

  • Customer Service Operations Coordinator

    1 week ago

    Mississauga, Ontario, Canada Dexterra Full time

    Job DescriptionWe are seeking an experienced Customer Service Operations Coordinator to join our team at Dexterra Group.Job SummaryThe Customer Service Operations Coordinator is responsible for overseeing the daily operations of our food service facilities, ensuring that all aspects of customer service and logistics are met with excellence. This role...

  • Facilities Coordinator

    3 weeks ago

    Mississauga, Ontario, Canada Carter's Retail Inc. Full time

    About the Role:The Facilities Coordinator will play a crucial role in supporting the daily facility maintenance functions and repairs for 950+ retail stores across North America. This position requires strong communication and problem-solving skills, as well as the ability to prioritize tasks effectively in a fast-paced environment.Key...

  • Customer Service Coordinator

    3 days ago

    Mississauga, Ontario, Canada DESI BAR & GRILL Full time

    Job Title: Customer Service CoordinatorAbout UsAt DESI BAR & GRILL, we are seeking a detail-oriented and organized individual to fill the role of Customer Service Coordinator. This position is perfect for someone who is passionate about delivering exceptional customer service and has experience in arranging and coordinating events.Key Responsibilities-...

  • Customer Service Coordinator

    4 days ago

    Mississauga, Ontario, Canada CarePartners Full time

    Company OverviewCarePartners is a leading home-based health care provider dedicated to delivering exceptional patient services. With a strong commitment to community outreach, we strive to make a positive impact in the lives of our patients and their families.Job SummaryWe are seeking an experienced Customer Service Coordinator to join our team. This role...

  • Customer Service Coordinator

    3 weeks ago

    Mississauga, Ontario, Canada dentalcorp Health Services Ltd Full time

    Are you looking for a role that combines excellent customer service skills with administrative expertise? We are seeking a highly organized and detail-oriented Receptionist to join our team at dentalcorp Health Services Ltd.As a Receptionist, you will be the first point of contact for patients, providing a warm and welcoming experience. You will be...

  • Customer Service Coordinator

    3 days ago

    Mississauga, Ontario, Canada KLIMAX TIRES INC. Full time

    We are looking for a Customer Service Coordinator to join our team at KLIMAX TIRES INC.Job OverviewThe Customer Service Coordinator will be responsible for providing exceptional customer service, scheduling and confirming appointments, answering telephone calls and relay messages, as well as maintaining manual and computerized information filing...

  • Customer Service Coordinator

    1 week ago

    Mississauga, Ontario, Canada PVR FIBERS Full time

    About the RolePVR FIBERS is seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. This role will be responsible for providing exceptional customer service, ensuring seamless day-to-day operations, and supporting our staff in achieving their goals.The ideal candidate will have experience in administrative roles,...

  • Customer Service Representative

    1 week ago

    Mississauga, Ontario, Canada dentalcorp Health Services Ltd Full time

    Job SummaryDentalcorp Health Services Ltd. is currently seeking a skilled Receptionist to join our team.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to patients, respond to inquiries, and address concerns in a professional and courteous manner.Administrative Support: Perform various administrative tasks, including data entry,...

  • Customer Service Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada GALAXY FREIGHTLINE INC Full time

    GALAXY FREIGHTLINE INC seeks a skilled and professional Customer Service Coordinator to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met with efficiency and professionalism.Key ResponsibilitiesAddress customer inquiries and concerns in a...

  • Customer Service Coordinator

    1 week ago

    Mississauga, Ontario, Canada DESI BAR & GRILL Full time

    At DESI BAR & GRILL, we are seeking a Customer Service Coordinator to join our team. The successful candidate will be responsible for arranging and coordinating seminars, conferences, and other events. Additionally, they will schedule and confirm appointments, answer telephone calls and relay messages, and compile data and statistics. This role requires...

  • Customer Service Coordinator

    3 days ago

    Mississauga, Ontario, Canada Brandt Full time

    We are currently seeking a Customer Service Coordinator for our Mississauga location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.Key ResponsibilitiesField internal and external customer inquiries to the Service Department, providing...

  • Facilities Maintenance Coordinator

    7 days ago

    Mississauga, Ontario, Canada Executive Residency by Best Western Full time

    About the RoleWe are seeking a highly skilled Facilities Maintenance Coordinator to join our team at Executive Residency by Best Western.Job SummaryThe successful candidate will be responsible for ensuring the smooth operation of our facilities, including performing routine maintenance tasks, coordinating work assignments, and providing excellent customer...

  • Facilities Operations Coordinator

    1 week ago

    Mississauga, Ontario, Canada Carter's Retail Inc. Full time

    Carter's Retail Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands.Our company values meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation in everything we do.This role...

  • Customer Service Leader

    3 weeks ago

    Mississauga, Ontario, Canada BITTS Testing Services Inc. Full time

    Job Description:As a Customer Service Supervisor at BITTS Testing Services Inc., you will oversee the daily activities of a team of 3-4 individuals. Your primary responsibility will be to authorize routine deposits and withdrawals, establish work schedules and procedures, and prepare and submit reports. You will also be responsible for conducting performance...

  • Customer Service Coordinator Specialist

    4 days ago

    Mississauga, Ontario, Canada Future Offices Holding Inc. Full time

    Job Description:We are seeking a highly organized and skilled Customer Service Coordinator Specialist to join our team at Future Offices Holding Inc.OverviewThe successful candidate will provide exceptional customer service, coordinate events, and maintain accurate records in a fast-paced office environment. Key Responsibilities:Event Coordination: Arrange...