Seasonal Guest Experience Ambassador

4 weeks ago

Mississauga, Ontario, Canada OMERS Full time

Empower Your Impact

At OMERS, we're committed to creating a workplace where employees thrive. Join a global team that values diversity, expertise, and passion. Personalize your employee journey to deliver your best.

We're a leading global real estate investor, developer, and manager. We combine our capital with capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships, and places, we generate meaningful returns for OMERS members, enhance value for our capital partners, and create a brighter world for our customers.

As a Guest Experience Representative, you'll be an ambassador for Square One Shopping Centre, ensuring professionalism, pride, and passion in every interaction. You'll provide exceptional customer service, create memorable guest experiences, and maintain a thorough knowledge of the shopping centre's services, amenities, and promotional activities.

Key responsibilities include:

  • Proactively seeking opportunities to create memorable guest interactions and provide exceptional customer service.
  • Assisting guests with directions, information, and performing other shopping centre-specific services as assigned.
  • Maintaining a thorough knowledge of the shopping centre's services, amenities, and promotional activities.
  • Developing and maintaining strong relationships with retailers.
  • Staying up-to-date with fashion trends, having thorough knowledge of brand merchandise, price points, sales, or special events to offer gift or store suggestions based on the shopper's needs.
  • Delivering all services offered at the Guest Experience locations, including selling the Square One Gift Card PLUS.
  • Other responsibilities may be assigned based on business needs.

To succeed in this role, you'll need:

  • A high school education – post-secondary education in a related field preferred (i.e., Hospitality, Marketing/Communications, etc.).
  • Previous customer service experience required.
  • A positive and friendly attitude, approachable, proactive, and solution-focused.
  • A strong desire to create exceptional customer experiences.
  • The ability to effectively communicate with shoppers, retailers, centre management, service providers, and all shopping centre personnel.
  • The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.
  • Able to work independently and in a team environment.
  • Strong written and oral communication skills; bilingual preferred.
  • Conflict resolution/management skills.
  • Organization and time management skills.
  • The ability to adapt quickly to change in work requirements with the ability to re-prioritize tasks as needed.
  • Computer skills – including working knowledge of social media tools, Google Sheets, and Microsoft Office programs.
  • The ability to engage in physical activities, including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending.
  • The ability to work a flexible schedule of days, evenings, weekends, and holidays.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities we live and work – and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience.

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