Seasonal Guest Experience Ambassador

4 weeks ago

Mississauga, Ontario, Canada OMERS Full time

Empower Your Impact

At OMERS, we're committed to creating a workplace where employees thrive. We're looking for highly motivated Guest Experience Representatives to join our team at Square One Shopping Centre during our seasonal period.

About the Role

As a Guest Experience Representative, you'll be an ambassador for Square One Shopping Centre, ensuring professionalism, pride, and passion in every interaction. You'll provide exceptional customer service, assist guests with directions and information, and maintain a thorough knowledge of the shopping centre's services and amenities.

Key Responsibilities

  • Proactively seek opportunities to create memorable guest interactions and provide exceptional customer service.
  • Assist guests with directions and information, and perform other shopping centre-specific services as assigned.
  • Maintain a thorough knowledge of the shopping centre's services, amenities, stores, and promotional activities.
  • Develop and maintain strong relationships with retailers.
  • Stay up-to-date with fashion trends and have a thorough knowledge of brand merchandise, price points, sales, and special events to offer gift or store suggestions based on the shopper's needs.
  • Deliver all services offered at the Guest Experience locations, including selling the Square One Gift Card PLUS.

Requirements

  • A high school education – post-secondary education in a related field preferred.
  • Previous customer service experience required.
  • A positive and friendly attitude, approachable, proactive, and solution-focused.
  • A strong desire to create exceptional customer experiences.
  • The ability to effectively communicate with shoppers, retailers, centre management, service providers, and all shopping centre personnel.
  • The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.
  • Able to work independently and in a team environment.
  • Strong written and oral communication skills; bilingual preferred.
  • Conflict resolution/management skills.
  • Organization and time management skills.
  • The ability to adapt quickly to change in work requirements with the ability to re-prioritize tasks as needed.
  • Computer skills – including working knowledge of social media tools, Google Sheets, and Microsoft Office programs.
  • The ability to engage in physical activities, including prolonged standing, walking, lifting, pushing, pulling, and bending.
  • The ability to work a flexible schedule of days, evenings, weekends, and holidays.

About OMERS

At OMERS, our purpose is to strengthen economies and communities through real estate. We're committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. We're an equal opportunity employer, and we're proud to have a diverse and inclusive workplace.

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