Seasonal Customer Experience Ambassador
2 days ago
We are seeking a highly motivated and enthusiastic Seasonal Customer Experience Ambassador to join our team at Indigo Books & Music.
About the RoleAs a Seasonal Customer Experience Ambassador, you will be responsible for creating a warm and welcoming environment in our stores, adding joy to our customers' lives, and leveraging our product to tell stories that connect them to our brand.
You will engage and connect with our customers on the floor, curate specific product collections for each customer you meet, and ensure Visual Standards are followed and maintained. Additionally, you will role model Indigo's High Performance Characteristics, seek information regarding new products, promotions, and programs, and contribute to an environment where everyone knows their health and safety is a top priority.
Responsibilities- Create a welcoming environment in-store
- Add value to our customers' shopping experience
- Utilize product knowledge to craft compelling stories
- Build connections with customers through active listening and engagement
- Curate personalized product recommendations
- Maintain Visual Standards and store appearance
- Embodies Indigo's values and leadership principles
- Stay up-to-date on new products, promotions, and initiatives
- Foster a culture of health and safety awareness
- Previous experience in retail or customer-facing roles preferred
- Ability to adapt to changing situations and priorities
- Demonstrated commitment to delivering exceptional customer experiences
- Capacity to work effectively in a fast-paced environment
- Ability to lift medium to large items (up to 40 pounds) while using proper equipment and techniques
- Availability to work flexible hours, including evenings, weekends, and holidays (if required)
- Bilingualism (French/English) is required for positions in Québec; other languages an asset
At Indigo, we prioritize fostering diversity, equity, and inclusion, recognizing that these values create a joyful and welcoming environment for all. We strive to be an equitable employer, valuing diverse backgrounds, experiences, and perspectives. If you're passionate about creating memorable experiences and making a positive impact, we encourage you to apply.
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