Customer Experience Ambassador
4 weeks ago
At Indigo, we're seeking a Customer Experience Ambassador to join our team. As a key member of our store team, you'll play a vital role in creating a warm and welcoming environment for our customers.
Key Responsibilities:
- Conduct inventory cycle counts, replenish stock, and manage product returns
- Use merchandising standards to create a visually appealing store
- Align with Store leadership on goals and objectives
- Create a warm and welcoming environment
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with customers on the floor
- Curate specific product collections for each customer
- Role model Indigo's High-Performance Characteristics
- Seek information regarding new products, promotions, and programs
- Contribute to a safe and healthy work environment
- Take accountability to respond to customer feedback
- Hold self and others accountable
- Own self-development and provide feedback to colleagues and Leadership Team
Qualifications:
- Experience in specialty retail or a retail environment preferred
- Adaptability, flexibility, and a willingness to learn
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor
- Ability to lift medium to large items
- Availability to work a flexible schedule
- Availability to support daily store operations
- Bilingualism (French/English) required for Québec positions
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