Customer Experience Ambassador

4 weeks ago


Mississauga, Ontario, Canada Indigo Books & Music Full time
Customer Experience Ambassador

At Indigo, we're seeking a Customer Experience Ambassador to join our team. As a key member of our store team, you'll play a vital role in creating a warm and welcoming environment for our customers.

Key Responsibilities:

  • Conduct inventory cycle counts, replenish stock, and manage product returns
  • Use merchandising standards to create a visually appealing store
  • Align with Store leadership on goals and objectives
  • Create a warm and welcoming environment
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with customers on the floor
  • Curate specific product collections for each customer
  • Role model Indigo's High-Performance Characteristics
  • Seek information regarding new products, promotions, and programs
  • Contribute to a safe and healthy work environment
  • Take accountability to respond to customer feedback
  • Hold self and others accountable
  • Own self-development and provide feedback to colleagues and Leadership Team

Qualifications:

  • Experience in specialty retail or a retail environment preferred
  • Adaptability, flexibility, and a willingness to learn
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor
  • Ability to lift medium to large items
  • Availability to work a flexible schedule
  • Availability to support daily store operations
  • Bilingualism (French/English) required for Québec positions


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