Customer Service Team Lead

3 weeks ago


Fort McMurray, Canada SYNERGY PHARMAPLUS LTD. Full time
Job Summary

We are seeking a highly skilled Customer Service Team Lead to join our team at Synergy Pharmaplus Ltd. As a key member of our retail store team, you will be responsible for leading a team of sales and service staff to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities
  • Lead and manage a team of sales and service staff to achieve sales targets and provide excellent customer service
  • Develop and implement sales strategies to drive sales growth and improve customer engagement
  • Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions
  • Collaborate with other departments to ensure seamless customer experiences across all touchpoints
  • Provide coaching and training to team members to enhance their sales and customer service skills
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a retail sales or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Strong leadership and team management skills
Work Environment

Our retail store is located in a rural area and is a non-smoking environment. We offer a competitive salary and benefits package, including a health care plan and opportunities for career growth and development.



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