Customer Service Team Lead

2 weeks ago


Fort McMurray, Canada SYNERGY PHARMAPLUS LTD. Full time

Job Title: Customer Service Team Lead

Job Summary: We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Synergy Pharmaplus Ltd. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve sales and customer satisfaction goals
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer experience
  • Provide coaching and training to customer service representatives to improve their skills and performance

Requirements:

  • 1-2 years of experience in a customer service role
  • Proven track record of improving customer satisfaction and loyalty
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply: If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].



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