Supervisor of Customer Service Team

2 weeks ago

Fort McMurray, Canada Honest Cleaning Ltd Full time
Job Summary

Honest Cleaning Ltd is seeking a highly organized and detail-oriented Supervisor of Customer Service Team to oversee the daily operations of our customer service department. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to train and lead a team.

Key Responsibilities
  • Co-ordinate activities with other work units or departments to ensure seamless customer service delivery
  • Examine and verify the accuracy of work to maintain high-quality standards
  • Identify workers' training needs and develop training programs to enhance their skills
  • Train staff/workers in job duties, safety procedures, and company policies to ensure they are equipped to handle customer inquiries and issues
  • Conduct performance reviews to assess employee performance and provide constructive feedback
  • Perform same duties as workers supervised to maintain a hands-on approach and stay up-to-date with customer service trends
  • Recruit and hire staff to ensure the team is adequately staffed to meet customer demands
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
Work Environment

The Supervisor of Customer Service Team will work in a fast-paced environment with a team of 3-4 people. The ideal candidate will be able to work under pressure, be organized, and have excellent oral communication skills.

Requirements
  • College/CEGEP education
  • 1 year to less than 2 years of experience in customer service or a related field
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
  • Strong organizational and time management skills
What We Offer

Honest Cleaning Ltd offers a competitive salary, 30 hours of work per week, and a permanent work term. We are committed to creating a welcoming work environment for newcomers and refugees, and we offer diversity and cross-cultural training to our employees.

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