Supervisor of Customer Service Team
4 weeks ago
Honest Cleaning Ltd is seeking a highly organized and detail-oriented Supervisor of Customer Service Team to oversee the daily operations of our customer service department. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to train and lead a team.
Key Responsibilities- Co-ordinate activities with other work units or departments to ensure seamless customer service delivery
- Examine and verify the accuracy of work to maintain high-quality standards
- Identify workers' training needs and develop training programs to enhance their skills
- Train staff/workers in job duties, safety procedures, and company policies to ensure they are equipped to handle customer inquiries and issues
- Conduct performance reviews to assess employee performance and provide constructive feedback
- Perform same duties as workers supervised to maintain a hands-on approach and stay up-to-date with customer service trends
- Recruit and hire staff to ensure the team is adequately staffed to meet customer demands
- Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
The Supervisor of Customer Service Team will work in a fast-paced environment with a team of 3-4 people. The ideal candidate will be able to work under pressure, be organized, and have excellent oral communication skills.
Requirements- College/CEGEP education
- 1 year to less than 2 years of experience in customer service or a related field
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
- Strong organizational and time management skills
Honest Cleaning Ltd offers a competitive salary, 30 hours of work per week, and a permanent work term. We are committed to creating a welcoming work environment for newcomers and refugees, and we offer diversity and cross-cultural training to our employees.
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Supervisor - Customer Service Team
4 weeks ago
Fort McMurray, Canada Honest Cleaning Ltd Full timeJob Title: Supervisor - Customer Service TeamHonest Cleaning Ltd is seeking a highly organized and detail-oriented Supervisor - Customer Service Team to join our team. As a key member of our customer service team, you will be responsible for coordinating activities with other work units or departments, examining and verifying the accuracy of work, and...
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Supervisor of Customer Service Team
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Fort McMurray, Canada Honest Cleaning Ltd Full timeJob Title: Supervisor of Customer Service TeamJob Summary: We are seeking a highly organized and detail-oriented Supervisor of Customer Service Team to join our team at Honest Cleaning Ltd. The successful candidate will be responsible for coordinating activities with other work units or departments, examining and verifying the accuracy of work, and...
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