Customer Service Team Lead
2 weeks ago
Job Title: Customer Service Team Lead
Job Summary:
We are seeking a highly skilled Customer Service Team Lead to join our team at Synergy Pharmaplus Ltd. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities:
- Lead a team of customer service representatives and provide guidance and support as needed
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Monitor and analyze customer feedback and make recommendations for improvement
- Collaborate with other departments to ensure seamless customer service
- Provide training and coaching to customer service representatives to ensure they have the skills and knowledge needed to provide exceptional service
Requirements:
- 1-2 years of experience in a customer service role
- Proven leadership skills and ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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