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Customer Service Team Lead

2 months ago

Fort McMurray, Canada SYNERGY PHARMAPLUS LTD. Full time
  • Job Summary
    As a Customer Service Supervisor with Synergy Pharmaplus Ltd., you will be responsible for leading a team of customer service representatives and ensuring that all customer interactions are handled efficiently and professionally.
  • Key Responsibilities
    • Assign sales workers to duties
    • Authorize payments by cheque
    • Order merchandise
    • Authorize return of merchandise
    • Establish work schedules
    • Sell merchandise
    • Prepare reports on sales volumes, merchandising and personnel matters
    • Resolve issues that may arise, including customer requests, complaints and supply shortages
    • Organize and maintain inventory
    • Supervise and co-ordinate activities of workers
    • Manage cash
    • Oversee payroll administration
    • Conduct performance reviews
    • Supervise office and volunteer staff
  • Requirements
    • 1 year to less than 2 years of experience
    • Excellent oral and written communication skills
    • Ability to multitask and work in a fast-paced environment
    • Client focus and efficient interpersonal skills
    • Dependability and reliability
  • Work Environment
    • Non-smoking environment
    • Retail service establishment
    • Rural area
    • On-site customer service
    • Clinic
  • Why Join Us
    At Synergy Pharmaplus Ltd., we value our employees and offer a collaborative work environment, opportunities for growth and development, and a comprehensive benefits package.