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Assistant Manager, Sales
2 months ago
Holt Renfrew is seeking a highly motivated and experienced Sales and Service Manager to join our team. As a Sales and Service Manager, you will be responsible for providing day-to-day supervision and guidance to sales associates in an effort to achieve the highest standards of luxury sales and service.
Key Responsibilities:- Provide sales floor supervision by spending the majority of the time on the selling floor
- Coach and train sales associates to maintain luxury standards and achieve customer service targets
- Resolve customer issues and/or complaints and keep manager informed
- Make recommendations on changes and/or solutions to enhance customer sales and service standards
- Actively participate as a training facilitator for sales and service programs and other company training programs as required
- Assist in the launch and maintenance of selling tools and sales and service programs
- Assist sales associates in developing, maintaining and growing an active store client base and strong customer relationships
- Participate in the recruitment and selection of sales associates
- Assign work and assignments to sales associates as required
- Provide feedback to manager on inventory performance, merchandising presentation standards, customer trends and issues
- Participate in the evaluation and appraisal of sales associates and performance improvement plans
- Maintain high standards of merchandise presentation at all times
- Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to manager as required
- Model leadership behaviors that promote a culture of open communication, employee development and trust
- Maintain all Health & Safety practices to code
- Perform other duties as assigned
- 1-3 years supervisory experience with accountability for sales and service
- Proven track record of exceeding sales and profit targets
- Adaptable and comfortable with change
- Retail selling experience in a luxury environment preferred
- Confident and effective communication (written & verbal) and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Entrepreneurial spirit
- Competitive total compensation
- Generous employee discount
- Pension and health & dental benefits
- Tuition assistance
- Continuous learning and development
Holt Renfrew is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and experienced sales professional looking for a new challenge, please submit your application.