Customer Service Team Lead Montreal

5 days ago


Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time

At Air Canada Vacations, we're seeking an experienced Team Lead to join our Customer Care team in Montreal. As a key member of our operations team, you'll be responsible for supervising agents, developing and motivating them to ensure productivity standards are met.

This is a permanent, full-time position with a competitive salary range of $60,000 - $80,000 per year, depending on experience. If you have a college diploma in Tourism or Management and at least 3 years' experience in the industry, we encourage you to apply.

The successful candidate will have excellent knowledge of Pacific, ARD Web, and TTS systems, as well as strong interpersonal skills, communication, and organizational abilities. They will also be able to work effectively in a fast-paced environment and handle multiple projects simultaneously.

In this role, you'll be responsible for:

  • Supervising and coaching a team of customer care agents
  • Developing and implementing effective strategies to improve productivity and efficiency
  • Providing exceptional customer service and resolving issues in a timely manner
  • Coordinating with other departments to maximize overall effectiveness and efficiency

We offer a comprehensive benefits package, including health and dental coverage, training and development opportunities, and a hybrid work model. We value diversity, equity, and inclusion and are committed to creating a workplace that mirrors the diversity of our customers and communities.

If you're passionate about delivering outstanding customer experiences and leading high-performing teams, we'd love to hear from you.



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