Customer Service Supervisor

2 weeks ago

Newmarket, Ontario, Canada Twin Star Cleaning Services Inc. Full time

Job Summary: We are seeking a highly skilled Customer Service Supervisor to lead our customer service team at Twin Star Cleaning Services Inc. The successful candidate will be responsible for establishing work schedules and procedures, examining and verifying the accuracy of work, and identifying workers' training needs.

Key Responsibilities:

  • Establish work schedules and procedures to ensure efficient service delivery
  • Examine and verify the accuracy of work to maintain high-quality standards
  • Identify workers' training needs and provide guidance to improve performance
  • Prepare and submit reports to management on team performance and productivity
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Train staff in job duties, safety procedures, and company policies
  • Conduct performance reviews to evaluate team members' performance
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Coordinate, assign, and review work to ensure timely completion
  • Requisition materials and supplies to maintain a well-stocked inventory
  • Organize and maintain inventory to ensure efficient service delivery

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in customer service or a related field

Work Environment:

  • Permanent position
  • 30 hours per week
  • English language required

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