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Customer Service Supervisor

2 months ago

Newmarket, Ontario, Canada KORSMET INC. Full time
Job Title: Customer Service Representative Supervisor

KORSMET INC. is seeking a highly skilled Customer Service Representative Supervisor to join our team.

Job Summary:

We are looking for a customer-focused individual to supervise a team of customer service representatives. The successful candidate will be responsible for ensuring excellent customer service, resolving customer complaints, and providing guidance to team members.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to internal and external customers, ensuring their needs are met and exceeded.
  • Team Supervision: Supervise a team of customer service representatives, providing guidance, coaching, and feedback to ensure they meet performance expectations.
  • Problem Resolution: Resolve customer complaints in a timely and professional manner, ensuring customer satisfaction.
  • Training and Development: Develop and implement training programs to enhance team members' skills and knowledge.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 7 months to less than 1 year of experience in a customer service role, preferably in a supervisory capacity.
  • Language: Fluency in English.
  • Work Hours: 30 to 35 hours per week.
Personal Suitability:
  • Accurate: Ability to accurately process customer information and resolve issues.
  • Client Focus: Strong focus on providing excellent customer service.
  • Dependability: Ability to work independently and as part of a team.
  • Efficient Interpersonal Skills: Excellent communication and interpersonal skills.
  • Excellent Oral Communication: Ability to communicate effectively with customers and team members.
  • Excellent Written Communication: Ability to write clear and concise emails and reports.
  • Initiative: Proactive approach to problem-solving and process improvement.
  • Interpersonal Awareness: Ability to understand and manage customer and team member relationships.
  • Judgement: Ability to make sound judgements in high-pressure situations.
  • Organized: Ability to prioritize tasks and manage time effectively.
  • Reliability: Ability to maintain confidentiality and handle sensitive information.
  • Team Player: Ability to work collaboratively with team members to achieve goals.