Customer Service Supervisor
3 weeks ago
- Job Summary
- We are seeking a highly skilled Customer Service Supervisor to join our team at Twin Star Cleaning Services Inc.
- The ideal candidate will have experience in supervising customer-facing teams and providing exceptional customer service.
- The role involves establishing work schedules and procedures, verifying the accuracy of work, and identifying training needs.
- Additionally, the successful candidate will be responsible for preparing and submitting reports, resolving work problems, and providing technical advice.
- Key Responsibilities
- Establish work schedules and procedures
- Examine and verify the accuracy of work
- Identify workers' training needs
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Requisition materials and supplies
- Organize and maintain inventory
- Requirements
- 1-2 years of experience in customer service or a related field
- Secondary (high) school graduation certificate
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
- What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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