Customer Service Specialist

1 week ago


Montreal, Quebec, Canada National Bank Full time

Are you a customer-focused individual with excellent communication skills and experience in an advisory role? Do you have a passion for helping others and building strong relationships?

We are seeking a Customer Service Specialist to join our team at the National Bank. As a key member of our Insurance Services group, you will play a crucial role in providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

In this dynamic role, you will be responsible for:

  • Taking calls from clients and identifying their insurance needs
  • Offering suitable insurance solutions to protect their assets
  • Developing relationships with clients by offering products suited to their needs
  • Contributing to the team's objectives and referring clients with specialized needs to the correct sector

You will work in a fast-paced call centre environment, interacting with clients who speak English and French. You will also have the opportunity to learn about our products and technologies through on-the-job training.

To succeed in this role, you will need:

  • A college diploma or equivalent
  • Experience in an advisory and/or negotiation role
  • Experience with client retention and developing client relationships

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits, including health and wellness programs, flexible group insurance, pension plans, employee share ownership plans, and more. We offer a dynamic work environment, cutting-edge collaboration tools, and opportunities for career growth and development.

The estimated salary for this role is around $25.88 per hour, based on national averages for similar positions in Canada. However, salaries can vary depending on factors such as location, experience, and qualifications.

If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at the National Bank.



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