Customer Support Specialist for ValPay
1 week ago
We are seeking a highly skilled Customer Support Specialist to join our team at Valsoft Corporation in Montreal. This role is responsible for delivering exceptional customer service and ensuring the smooth operation of our payment processing solutions.
About the Role:
The Customer Support Specialist will be the primary point of contact for partners and customers, owning the customer success and after-sale process to drive sustainable growth. The ideal candidate will have excellent communication skills in English, both verbal and written, and a bachelor's degree in a related field would be an asset.
Key Responsibilities:
- Act as the primary point of contact for partners and customers
- Own customer success and after-sale process to ensure sustainable growth
- Respond to customer inquiries and provide support via email, phone, and chat
- Troubleshoot technical issues with payment processing and work collaboratively with technical teams to resolve them
- Guide clients through the use of our payment processing solutions, ensuring they can use our systems effectively and efficiently
- Perform risk monitoring activities on a daily basis, analyzing transaction logs and document discrepancies
- Escalate customer issues to management when necessary
- Keep accurate records of customer interactions and transactions
Requirements:
- At least 1+ years experience in a Customer Success role
- Excellent communication skills in English, both verbal and written
- A bachelor's degree in a related discipline would be advantageous
- Ability to provide exceptional customer service with a friendly and professional demeanor
- Proficiency in Microsoft Excel is required
- Understanding of the basics of payment processing, including knowledge of payment gateways, credit card processing, and e-commerce, is a plus
- Ability to troubleshoot technical issues and work collaboratively with technical teams to resolve them
- Detail-oriented with strong organizational skills
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced, always-evolving environment
- Proficient in CRM software and Microsoft Office Suite advantageous
- A passion for technology and an eagerness to learn about new products and features
- Fluent in English, both written and verbal, is essential
- Licenced to work in Canada
What We Offer:
- An estimated salary range of $55,000 - $75,000 per annum, commensurate with experience
- A competitive benefits package
- The opportunity to work in a dynamic and growing company
- A collaborative and supportive work environment
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