Customer Service Insurance Specialist
2 weeks ago
About the Role
">We are seeking a highly skilled Customer Service Insurance Specialist to join our team in Montreal. In this role, you will be responsible for providing exceptional customer service and insurance advice to clients over the phone.
">About the Job
">You will strive to constantly improve functions taking a client-focused approach to effectively process client requests and provide advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages, and business loans. Your ability to provide superior customer service, build rapport, and gain clients' confidence will be critical to your success.
">Responsibilities
">- ">
- Handling inbound calls and meeting customer expectations by providing them with information, understanding their needs, offering value-added solutions, seeking business opportunities, and taking personal initiative to resolve their problems.">
- Safeguarding customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally).">
- Taking ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviors, ensuring, when necessary, the escalation process is followed.">
- Processing applicable paperwork for clients, ensuring accuracy and completeness of information.">
- Meeting monthly sales and retention goals.">
Requirements
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- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.">
- Solid aptitude for listening, establishing rapport, and finding the right solutions for customers.">
- Strong attention to detail and problem resolution skills.">
- Ability to navigate between multiple systems.">
- Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00 am to 8:00 pm in order to better help our clients.">
About Us
">We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
">What's in it for You?
">- ">
- A comprehensive Total Rewards package including flexible benefits, competitive compensation ($55,000 per year), and stock options.">
- Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other.">
- Leaders who support your development through coaching and managing opportunities.">
- Flexible work/life balance options.">
- Ability to make a difference and lasting impact.">
Job Details
">This is a full-time salaried position located in Montreal, Canada. The salary for this position is approximately $55,000 per year, plus additional compensation and benefits packages. This job requires bilingualism in English and French, strong communication skills, and the ability to work in a fast-paced environment.
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