Customer Service Representative

19 hours ago


Montreal, Quebec, Canada Manulife Full time
Job Summary

We are seeking a Customer Service Representative - French Language Specialist to join our team. This role is ideal for individuals who possess strong technical skills, excellent communication abilities, and the ability to work in a fast-paced environment.

Responsibilities
  • Provide exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat.
  • Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
  • Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.
  • Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
Requirements
  • Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
  • Proven experience working in a fast-paced customer service environment.
  • Strong technical skills and ability to navigate multiple computer systems and software applications.
Additional Information

This is a full-time position offering a competitive salary range of $22.50-$25.00 per hour and benefits including dental care, extended health care, life insurance, paid time off, stock options, and vision care. The expected hours are 37.5 per week, and the schedule is Monday to Friday.



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