Customer Service Specialist with Financial Acumen
2 weeks ago
About the Role
We are seeking a skilled Customer Service Specialist to join our team, working in a dynamic environment that values empathy and effective communication. As a Collection Agent, you will have the opportunity to work with clients, assessing their financial situations and providing tailored solutions to help them achieve financial stability.
Your Key Responsibilities
- Establish trust-based relationships with clients through active listening and empathy
- Analyze large amounts of information to accurately assess clients' financial situations
- Develop and implement customized solutions to address clients' needs
- Educate clients on their financial situations and highlight the benefits of proposed solutions
Requirements
- High school diploma or equivalent required
- Prior customer service and advisory experience an asset
- Aptitude for building strong relationships and establishing ties with clients
- Bilingualism (English/French) due to the sector's diverse clientele
What We Offer
- Competitive salary: $23.50/hour, with two projected increases in the first year
- Ongoing coaching and support from experienced trainers
- A comprehensive training program lasting 3-4 months at our office
- The possibility of paid external training and career development opportunities
- A range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, insurance options, and more
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