Customer Service Specialist with Financial Acumen

2 weeks ago


Montreal, Quebec, Canada National Bank Full time

About the Role

We are seeking a skilled Customer Service Specialist to join our team, working in a dynamic environment that values empathy and effective communication. As a Collection Agent, you will have the opportunity to work with clients, assessing their financial situations and providing tailored solutions to help them achieve financial stability.

Your Key Responsibilities

  • Establish trust-based relationships with clients through active listening and empathy
  • Analyze large amounts of information to accurately assess clients' financial situations
  • Develop and implement customized solutions to address clients' needs
  • Educate clients on their financial situations and highlight the benefits of proposed solutions

Requirements

  • High school diploma or equivalent required
  • Prior customer service and advisory experience an asset
  • Aptitude for building strong relationships and establishing ties with clients
  • Bilingualism (English/French) due to the sector's diverse clientele

What We Offer

  • Competitive salary: $23.50/hour, with two projected increases in the first year
  • Ongoing coaching and support from experienced trainers
  • A comprehensive training program lasting 3-4 months at our office
  • The possibility of paid external training and career development opportunities
  • A range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, insurance options, and more


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