Co-op Student

1 month ago


Gatineau, Quebec, Canada Brookfield Renewable Full time

About the Role

The End User Services team in the Business Services group is seeking a student for a co-op opportunity to support various end user needs. The successful candidate will be responsible for resolving incidents, service requests, and problems.

Key Responsibilities

  • Provide technical support to end users;
  • Assist with the deployment of hardware and software assets;
  • Conduct analysis of hardware, software, and licensing;
  • Monitor shared inboxes to manage requests and respond to urgent matters;
  • Assist with asset management and tracking;
  • Analyze and resolve service calls using the incident management tool;
  • Perform research and development for solutions and resolutions.

Requirements

  • Currently enrolled in an accredited post-secondary program;
  • Completed first year university or college studies in Computer Science or Programming;
  • Familiarity with MS operating systems on end devices;
  • Familiarity with M365 toolset is an asset.


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