Director, Employee Relations
1 month ago
As an Employee Relations Director at Royal Bank of Canada, you will play a critical role in strengthening relationships among employees and reinforcing the bank's values-based culture. You will lead and direct a team of Employee Relations professionals who support executives, people managers, and employees with workplace issues, including employee communications, engagement, and performance, dispute resolution, and investigations.
Key Responsibilities- Develop and implement HR processes and systems to monitor employee conduct, aligning with business conduct monitoring processes to provide integrated insights and identify proactive strategies to prevent misconduct.
- Provide expert advice on the consistent application of RBC's Code of Conduct and compliance with all policy, regulatory requirements, and applicable federal and provincial employment and human rights legislation.
- Oversee investigations under RBC's Respectful Workplace Policy and Workplace Harassment and Violence Prevention Standard.
- Identify and report on trends and emerging issues, including understanding the root cause of misconduct.
- Provide expert advice on performance and attendance management to support a highly engaged and effective workforce.
- Identify issues and mitigants to address people impacts arising from operating model changes and organizational redesign to support exceptional client experiences and operational excellence.
- Manage highly complex cases and act as a point of escalation for Employee Relations Advisors and Senior Advisors on complex matters arising in their portfolio.
- Build and maintain key relationships with businesses and functions, influencing and negotiating while being viewed as a true partner.
- Work closely with the Employee Relations Senior Director on complex and sensitive matters and broader business-related initiatives and projects.
- Support Employee Relations senior management with the development of resources, guidelines, processes, and tools to facilitate Employee Relations' ability to provide advice at scale through consistent case management.
- Manage risk and improve manager and employee experience through well-informed, fair, and transparent decisions that place employees at the center and focus on RBC Values while making recommendations for continuous improvement.
- Champion HR-led initiatives that strengthen the relationship between RBC and its employees.
- Develop employee goals that align to team vision and demonstrate commitment to RBC Leadership Model, Collective Ambition, and Values.
- Provide real-time, constructive performance and behavior coaching to Employee Relations team members that strengthens employee engagement and enablement.
- Provide coaching and advice to Employee Relations Advisors and Senior Advisors regarding management of matters reported through various Speak Up Channels.
- Support and monitor Employee Relations team members' development/career management to build and grow professional capabilities.
- Foster an open environment within Employee Relations that drives a high-performance culture.
- Minimum 10+ years direct experience in Employee Relations and/or Employment Law.
- Post-secondary education (preferred focus in Human Resources or Employment Law).
- Demonstrated and applied knowledge of Canadian employment law & regulations (both federal & provincial including human rights, accommodation, whistleblowing, and workplace standards / requirements).
- People management/leadership experience.
- Proven experience aligning and integrating risk management with business and HR strategy.
- Proven ability to drive execution and achieve business results.
- Thought leadership. Strategic thinking, analytical, and problem-solving capabilities.
- Experience establishing and managing relationships with executives and senior-level stakeholders.
- Ability to drive change in unfamiliar or ambiguous circumstances, to handle confidential information, and escalate issues when appropriate.
- Excellent organizational skills, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
- Excellent collaboration capabilities and ability to engage others to work towards a shared vision and common goals.
- Strong sense of accountability, high-quality judgment, and sound decision-making.
- Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
- Significant experience in conducting and/or managing workplace investigations.
- Experience in an in-house legal department or law firm.
- Called to the Bar of a Canadian province (or equivalent).
- Bilingual (English/French).
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