Guest Service Supervisor

20 hours ago


Halifax, Nova Scotia, Canada Marriott International Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hotel operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Process guest check-ins, verifying identity, payment, and room assignments
  • Set up accurate guest accounts and enter Marriott Rewards information
  • Secure payment and verify billing
  • Compile and review daily reports and logs
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests and follow up to ensure satisfaction
  • Process all payment types, vouchers, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift
  • Notify Loss Prevention/Security of any guest reports of theft
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Preferred Qualifications
  • Supervisory experience in a hotel or hospitality setting
  • Knowledge of hotel operations and guest services
What We Offer

As a Guest Service Supervisor at Marriott International, you will have the opportunity to work in a dynamic and fast-paced environment, delivering exceptional guest experiences and contributing to the success of our hotel operations. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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