Guest Services Specialist

3 weeks ago


Halifax, Nova Scotia, Canada New Castle Hotels & Resorts Full time

About New Castle Hotels & Resorts

At New Castle Hotels & Resorts, we believe in providing exceptional hospitality experiences that exceed guest expectations. Our commitment to excellence is reflected in our team of dedicated professionals who strive to create memorable moments for every visitor.

The Role: Guest Services Agent

As a Guest Services Agent, you will be the first and last point of contact for our valued guests. Your warm welcome and genuine care will set the tone for their stay, ensuring they feel valued and appreciated throughout their experience.

Responsibilities:

  • Deliver exceptional customer service by greeting guests warmly, addressing their needs promptly, and resolving any issues efficiently.
  • Manage guest check-in and check-out processes, accurately processing payments and providing clear information about hotel amenities and services.
  • Respond to guest inquiries regarding room availability, rates, and local attractions with knowledge and enthusiasm.
  • Maintain a professional and courteous demeanor at all times, fostering positive interactions with guests and colleagues alike.
  • Collaborate effectively with other departments to ensure seamless guest experiences and address any concerns promptly.

Qualifications:

  • Excellent verbal and written communication skills in English.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Proficiency in using hotel management systems and reservation software.
  • Strong attention to detail and accuracy in handling guest information and transactions.
  • Ability to work independently and as part of a team in a fast-paced environment.


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