Hotel Guest Services Associate

7 days ago


Halifax, Nova Scotia, Canada New Castle Hotels & Resorts Full time

Job Summary

The Bell Person/Valet Attendant is responsible for providing exceptional guest service by greeting and assisting guests with their luggage, transportation, and other needs. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Guest Service - Greet and welcome guests, assist with luggage, and provide directions and information as needed.
  • Transportation - Park and retrieve guest vehicles, ensuring their safety and security.
  • Communication - Respond to guest inquiries, resolve issues, and provide excellent customer service.
  • Teamwork - Collaborate with other hotel staff to ensure seamless guest experiences.
  • Safety and Security - Follow hotel safety and security protocols, reporting any incidents or concerns.

Requirements

  • Education - High School diploma or equivalent required.
  • Experience - 1 year of experience in a hotel or related customer service field preferred.
  • Skills - Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a high level of attention to detail.
  • Physical Demands - Medium work, exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Working Conditions

  • Work Schedule - Must be available to work daytime, evening, overnight, weekdays, weekends, and holidays.
  • Work Environment - Must be able to work in a hotel environment with variable temperatures and noise levels.

Additional Information

New Castle Hotels & Resorts is an equal opportunities employer. We offer a competitive salary and benefits package to successful candidates.



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