Guest Services Associate
3 weeks ago
About New Castle Hotels & Resorts
New Castle Hotels & Resorts is a leading hospitality management company dedicated to providing exceptional guest experiences and driving operational excellence across its diverse portfolio of hotels.
Position Overview
We are seeking a highly motivated and customer-focused Guest Services Associate to join our team at The Westin Nova Scotian. In this role, you will be the first point of contact for our guests, ensuring their arrival and departure experiences are seamless and memorable.
Responsibilities
- Provide warm and welcoming greetings to all arriving guests, assisting with luggage handling and transportation.
- Offer exceptional customer service by responding promptly and efficiently to guest inquiries, requests, and concerns.
- Maintain a thorough understanding of hotel amenities, services, and local attractions to provide accurate information to guests.
- Process check-in and check-out procedures with accuracy and efficiency, ensuring guest satisfaction.
- Collaborate effectively with other departments to ensure smooth operations and a positive guest experience.
- Adhere to all hotel policies and procedures, maintaining a safe and secure environment for guests and staff.
Qualifications
- Previous experience in a customer-facing role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills with a genuine passion for providing exceptional service.
- Strong organizational and time management abilities to handle multiple tasks efficiently.
- Proficiency in basic computer skills and hotel reservation systems.
- A positive and professional demeanor with a commitment to teamwork.
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