Remote Support Specialist

7 days ago


Charlottetown, Prince Edward Island, Canada MCI Full time
Job Overview
We are seeking talented individuals to join our team as Remote Support Specialists. In this role, you will be responsible for providing exceptional customer support through inbound calls, emails, and chats. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
- Listen to customers, understand their needs, and resolve issues in a timely and professional manner
- Utilize systems and technology to complete account management tasks efficiently
- Recognize sales opportunities and apply sales skills to upgrade products and services
- Explain and position products and processes with customers effectively
- Escalate customer dissatisfaction to managerial teams when necessary

Required Skills and Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent required
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with regular attendance and punctuality
- Strong conflict resolution, problem-solving, and negotiation skills
- Customer service-oriented with empathy, responsiveness, patience, and conscientiousness
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Thrives in a fast-paced environment with change and ambiguity

What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Paid Time Off and paid holidays
- Incentives and rewards program with cash bonuses and prizes
- Comprehensive health benefits after 90 days of employment
- Retirement savings program
- Disability insurance and life insurance options
- Paid training and development opportunities
- Fun and engaging work environment with casual dress code

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