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Remote Customer Care Specialist

1 week ago

Charlottetown, Prince Edward Island, Canada MCI Full time

Job Description

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MCI seeks an experienced customer service representative to support our inbound customer service, sales representatives, help desk, and back-office processing representatives.

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About the Position

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This role requires:

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  • Effective listening and issue resolution skills.
  • Strong organizational and communication abilities.
  • Ability to recognize sales opportunities and apply sales skills.
  • Clear and concise communication of product information and processes.
  • Aptitude for conflict resolution and negotiation.
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Requirements

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Candidates must possess:

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  • Excellent communication and organizational skills.
  • Strong typing skills (20+ words per minute).
  • Familiarity with Microsoft Office Suite and basic understanding of Windows operating system.
  • Reliability and punctuality.
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Benefits and Compensation

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MCI offers a competitive benefits package, including:

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  • Paid Time Off: Earn PTO and paid holidays.
  • Incentives & Rewards: Participate in contests with cash bonuses and prizes.
  • Health Benefits: Comprehensive medical, dental, and vision coverage.
  • Retirement Savings: Secure your future with retirement savings programs.