Helpdesk Support Specialist

3 days ago


Charlottetown, Prince Edward Island, Canada IO Solutions Call Center Full time

IO Solutions is a leading provider of innovative solutions in the technology industry. We are seeking an experienced Helpdesk Specialist to join our team on-site at our Charlottetown office, located in PEI, Canada.

About the Role
  • This is a full-time permanent position within our IT department.
  • You will work closely with our IT team to ensure the proper operation, maintenance, and optimization of our organization's infrastructure.
Key Responsibilities
  • Provide timely technical support for desktop hardware, software, and peripherals.
  • Manage computer equipment being returned by or shipped to new employees.
  • Document actions taken and resolve requests.
Requirements
  • Diploma or degree in computer science, engineering, networking, infrastructure, or a related field.
  • 1-2 years of experience in helpdesk/desktop support or a similar role.
  • Strong knowledge of Windows operating systems.
Benefits
  • Employee discounts with IO Solutions partners.
  • A dynamic and welcoming work environment.
  • 100% reimbursement of public transportation fees.
  • Employment stability.


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