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Healthcare Support Specialist

1 week ago

Charlottetown, Prince Edward Island, Canada True Care NY Full time

True Care NY is a leader in innovative remote healthcare solutions. Our team is dedicated to delivering exceptional patient care through cutting-edge technology and compassionate support.

About the Role

We are seeking a Medical Assistant to join our team of healthcare professionals. As a Medical Assistant, you will play a vital role in providing support to a team of nurses and nurse practitioners in delivering exceptional patient care.

Main Responsibilities:
  • Collaborate with a team of nurses and nurse practitioners to remotely monitor patients' vital signs through dashboards for a remote monitoring program.
  • Address alerts on the dashboard and promptly communicate with patients as needed.
  • Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions.
  • Remind patients to take required measurements and accurately document the results in patient charts.
  • Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care.

Requirements:

  • Fluency in Chinese.
  • No Medical Assistant Certification required.
  • High School Diploma or GED.
  • 2-3 years of relevant experience in a healthcare setting.
  • Proficiency in using EMR systems, experience in AdvancedMD a plus.
  • Strong grasp of patient care procedures and medical terminology.
  • Excellent interpersonal skills to effectively interact with patients and healthcare professionals.
  • Strong organizational skills to manage patient records and appointment scheduling.
  • Exceptional customer service skills to provide empathetic and supportive patient interactions.
About Us

We pride ourselves on being a dynamic team that values innovation, inclusivity, and compassion. If you share our passion for delivering exceptional patient care and are looking for a challenging and rewarding career opportunity, please apply.