Customer Loyalty Specialist

1 week ago

Toronto, Ontario, Canada Bell Full time
About the Role

We are seeking a highly skilled Customer Loyalty Specialist to join our team at Bell. As a key member of our Loyalty Team, you will be responsible for developing and implementing strategies to improve customer loyalty and retention.

Key Responsibilities
  • Conduct in-depth analyses to identify opportunities for loyalty improvement and develop innovative strategies to enhance customer service and reduce churn.
  • Create and maintain comprehensive reporting to present trends on monthly results and analyze the performance of loyalty programs to compile learnings from executed initiatives.
  • Utilize data to size project benefits and present strategies to executives to secure alignment and project funding.
  • Collaborate cross-functionally with various stakeholders to support the planning and execution of loyalty projects, campaigns, and pricing strategies.
  • Manage the treatment, communications, and reporting for groups of high-risk customers to maximize customer retention.
Critical Qualifications
  • Strong ability to communicate ideas (both written and verbal), influence others, problem-solve, and analyze complex data sets.
  • Ability to gather, organize, and manipulate data and turn results into insights, and insights into action.
  • Natural curiosity to challenge the status quo and capability to problem-solve in unprecedented situations.
  • Highly organized and able to manage multiple projects simultaneously and deliver on tight deadlines.
  • Desire to continuously learn and ability to comfortably operate in an ever-evolving and fast-paced environment.
  • Self-motivated, demonstrate initiative, have a strong desire to succeed, and possess a strong sense of urgency.
  • University degree with a Business, Economics, Marketing, Statistics, and/or related discipline.
Preferred Qualifications
  • Experience in analytics and strategy.
  • 2+ years of experience in the telecommunications or similar industry.

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