Customer Loyalty Specialist

1 week ago

Old Toronto, Ontario, Canada Bell Canada Full time
About the Role

Bell Canada is seeking a highly skilled Customer Loyalty Specialist to join our Consumer and Small Business team. As a key member of our Loyalty Team, you will play a critical role in improving customer loyalty through analysis of customer behavior and developing programs to reduce cancellations for customer segments.

Key Responsibilities
  • Conduct in-depth analyses to identify loyalty improvement opportunities and develop innovative strategies to provide exceptional customer service, resulting in reduced churn.
  • Create and maintain comprehensive reporting to present trends on monthly results and analyze performance of Loyalty programs to compile learnings of executed initiatives.
  • Utilize data to size project benefits and present strategies to executives to secure alignment and project funding.
  • Collaborate cross-functionally with various stakeholders to support the planning and execution of Loyalty projects, campaigns, and pricing strategies.
  • Manage the treatment, communications, and reporting for groups of high-risk customers to maximize customer retention.
Critical Qualifications
  • Strong aptitude to communicate ideas (both written & verbal), influence others, problem solve, and analyze complex data sets.
  • Ability to gather, organize, and manipulate data and turn results into insights, and insight into action.
  • Display natural curiosity to challenge the status quo and capability to problem solve in unprecedented situations.
  • Highly organized and able to manage multiple projects simultaneously and deliver on tight deadlines.
  • Desire to continuously learn and ability to comfortably operate in an ever-evolving & fast-paced environment.
  • Self-motivated, demonstrate initiative, have a strong desire to succeed, and possess a strong sense of urgency.
  • University degree with a Business, Economics, Marketing, Statistics, and/or related discipline.
Preferred Qualifications
  • Experience in analytics and strategy.
  • 2+ years of experience in the telecommunications or similar industry.
About Bell Canada

Bell Canada is a leading telecommunications company that provides innovative digital solutions and seamless customer experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. Our commitment to environmental, social, and governance initiatives makes us a great place to work and grow.

We offer a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We believe that everyone belongs and you'll feel valued, respected, and supported as you grow and reach your full potential. If you're passionate about customer loyalty and retention, we encourage you to apply for this exciting opportunity.

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