Airport Security Operations Coordinator

6 days ago


Richmond, British Columbia, Canada Securiguard Full time
Job Description

We are seeking a highly skilled Airport Security Operations Coordinator to join our team at Vancouver International Airport (YVR). This role is perfect for individuals who are passionate about ensuring the safety and well-being of travelers from all corners of the globe.

Key Responsibilities:

  • Answer and respond to telephone calls that come into the Security Operations Center from both internal and external stakeholders, answering and directing them as required.
  • Respond to inquiries from Security Personnel, providing necessary direction as per the Standard Operating Procedures and escalating situations with the Security Supervisor, as necessary.
  • Document necessary information for incidents and service requests, using the platform provided by the Vancouver Airport Authority.
  • Troubleshoot and problem-solve various incidents and requests that occur, escalating to the Security Supervisor, as required.
  • Deescalate and manage conflict in an appropriate manner.
  • Provide access and egress into and out of the Restricted Area of the airport, when required.
  • Report and dispatch Security Personnel as required.
  • Conduct and document investigations using various systems and platforms provided by the Vancouver Airport Authority, reporting findings to the necessary people.
  • Liaise with various external agencies (i.e., YVR, RCMP, CBSA, USCBP, and CATSA).
  • Monitor CCTV video footage and PIDS (Perimeter Intrusion Detection System).
  • Other duties as directed by Shift Supervisor.
Requirements

To be successful in this role, you will need:

  • A valid Security License with the Province of British Columbia.
  • The ability to work 12-hour shifts, rotating between days and evenings (overnight).
  • Problem-solving and situational awareness skills.
  • The ability to type up to 40wpm and pass the assessment test.
  • The ability to multitask and work in a fast-paced environment.
  • Access to a vehicle to get to and from work.
Benefits

We offer a comprehensive compensation package, including:

  • An estimated annual salary of $65,000 - $85,000, depending on experience.
  • Extended health and dental benefits.
  • An employee assistance program through TELUS MyHealth.
  • Telemedical access to doctors, therapists, and dietitians.
  • Access to a robust corporate discount program.
  • Aviation Security Course.
  • Valuable experience in future law enforcement roles.
  • Online Training and Development Programs through Securiguard University.
About Us

Securiguard Services Limited has been at the forefront of the asset protection arena for almost fifty years, providing innovative security and safety solutions. We pride ourselves on our award-winning corporate culture and commitment to excellence.



  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Operations Manager - Aviation SecurityThe Operations Manager - Aviation Security is a key leadership position responsible for maintaining strong working relationships with first-line supervision, Screening Officers, and the counterpart Manager of Service Delivery within CATSA. This role is crucial in ensuring the smooth operation of airport security...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Job Summary: We are seeking a highly skilled Airport Security Officer to join our team at Paladin Airport Security Services Ltd. As a Pre-Board Screening Officer, you will play a critical role in ensuring the safety of passengers and creating a positive travel experience.Key Responsibilities:Screen passengers and baggage through airport security checkpoints...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Overview: Paladin Airport Security Services Ltd. is a Canadian-owned company providing effective and efficient screening services to ensure the safety and security of air travelers in Canada.We are seeking a highly experienced Airport Security Operations Manager to join our team at the Vancouver International Airport (YVR).The successful candidate will be...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    We are seeking a Pre-Board Screening Officer to join our team at Paladin Airport Security Services. As a key member of our security team, you will be responsible for ensuring the safety and security of passengers and airport facilities.Job SummaryThe successful candidate will be responsible for screening passengers and baggage through airport security...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Job Summary:As a Pre-Board Screening Officer with Paladin Airport Security Services, you will play a critical role in ensuring the safety and security of passengers and staff at airports. This is a challenging and rewarding position that requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.Key...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Pre-Board Screening Officer RoleAt Paladin Airport Security Services, we are committed to providing exceptional customer service and upholding the safety of passengers. As a Pre-Board Screening Officer, you will play a critical role in creating a positive travel experience.Key Responsibilities:Screen passengers and baggage through airport security...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Job Summary:As a Pre-Board Screening Officer with Paladin Airport Security Services, you will play a vital role in ensuring the safety and security of passengers and airport staff. This is a challenging and rewarding opportunity to work in a fast-paced environment, utilizing your exceptional customer service skills to provide a positive travel experience.Key...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Director, OperationsThe Director, Operations is a key leadership role that oversees the operational aspects of airport screening services. This position is responsible for maintaining strong working relationships with frontline supervisors, screening officers, and other stakeholders to ensure the efficient and effective delivery of screening services.Key...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Job SummaryAirport Security Leadership Role at Paladin Airport Security Services Ltd.We are seeking an experienced Service Delivery Manager to oversee screening operations at Vancouver International Airport (YVR).About the RoleThe successful candidate will be responsible for ensuring the achievement of operational Key Performance Indicators (KPIs) and...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Talent Acquisition Coordinator (Bilingual FR/EN)As a key member of the high-volume and high-performing Talent Acquisition team at Paladin Airport Security Services Ltd., you will play a crucial role in supporting the recruitment process for airport security positions. Your experience in Talent Acquisition, organization, strategy, and communication will be...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    About Paladin Airport Security Services Ltd.We are a leading provider of airport screening services, dedicated to delivering exceptional customer experiences and ensuring the safety and security of our passengers. Our team is passionate about making a difference and contributing to a safer and friendlier world.Job SummaryWe are seeking a skilled Customer...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Are you an experienced leader looking to take on a new challenge in airport operations? We have an exciting opportunity for a Service Delivery Manager at Paladin Airport Security Services Ltd.Salary: $70,000 - $75,000About the Role:We are seeking a skilled and experienced Service Delivery Manager to oversee our screening operations at Vancouver International...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Job Summary: We are seeking a highly skilled Airport Operations Lead to oversee screening operations at checkpoints in designated airports, ensuring operational KPIs are met. This key role identifies areas for improvement and fosters a positive workplace culture.Key Responsibilities:Take ownership of screening checkpoint operations and compliance, adhering...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Job Summary:A highly skilled Airport Security Training Specialist is sought to lead the training of Screening Officers in accordance with our comprehensive training program requirements and guidelines. This role involves delivering in-person on-the-job training, including requisite post-course practical training and refresher courses.About the Role:The ideal...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Director, Operations OverviewThe Director, Operations plays a pivotal role in maintaining strong working relationships with frontline supervision and counterparts at CATSA. This key position serves as an important source of information to adjust People and Culture practices.Key Responsibilities:Serve as the eyes and ears on the floor for the Senior...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    About Paladin Airport Security ServicesWe are a leading provider of airport security services, committed to delivering exceptional results and creating a safer and friendlier travel experience.Salary and BenefitsWe offer competitive salary rates, with paid training and comprehensive benefits for our team members. Our base hourly rate is $25.24, with...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Service Delivery Manager Job DescriptionThe Service Delivery Manager (SDM) plays a critical role in ensuring the smooth operation of screening checkpoints at Vancouver International Airport. This leadership position oversees a team of Screening Officers, fostering a positive workplace culture rooted in diversity and inclusivity.Key Responsibilities:Take...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Job DescriptionWe are seeking a highly experienced and skilled individual to fill the role of Director, Operations at Paladin Airport Security Services Ltd. (PASS). As a key member of our team, you will be responsible for maintaining strong working relationships with first-line supervision, Screening Officers, and other stakeholders within the organization.


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    About the Role:The Service Delivery Manager (SDM) plays a pivotal role in ensuring the efficient operation of screening checkpoints within designated airports. This leadership position oversees a team of Screening Officers and is accountable for fostering a culture of diversity and inclusivity.Key Responsibilities:Take ownership of screening checkpoint...


  • Richmond, British Columbia, Canada Paladin Airport Security Services Full time

    Talent Acquisition Coordinator Role OverviewThe Talent Acquisition Coordinator is a key member of the Airport Security Services team, responsible for supporting the high-volume and high-performing Talent Acquisition team. This role requires a strong understanding of position requirements and business needs, as well as effective communication and recruitment...