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Help Desk Support Specialist

2 months ago

Toronto, Ontario, Canada Dallx Inc Full time
Job Title: Help Desk Technician

We are seeking a skilled Help Desk Technician to join our team at Dallx Inc. As a Help Desk Technician, you will be responsible for providing technical support to our customers and ensuring that their computer systems and networks are running smoothly.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or in-person
  • Troubleshoot and resolve technical issues with computer systems and networks
  • Collaborate with other teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of computer systems, networks, and software
Working Conditions:

This is a permanent, full-time position with 35 hours of work per week. The work language is English.