Administrative Support Specialist, Benefit Payments

1 week ago


Toronto, Ontario, Canada Royal Bank of Canada Full time
About the Opportunity

We are seeking an experienced Administrative Support Specialist to join our Benefit Payments team. In this role, you will play a critical part in ensuring the accurate and timely processing of monthly benefit payments.

Key Responsibilities
  • Data entry of various transactions into the pensioner payroll system to generate monthly payments.
  • Maintain accuracy and timeliness while updating information on G+, BP Flex, Trust & EPM systems.
  • Understand and apply knowledge of tax legislation requirements and withholding appropriate taxes.
  • Track daily volumes and prioritize work received to meet client deliverables and ensure timely updates.
  • Provide administrative support to the benefit payment department processing approximately 500,000 pension payments per month.
What You Need to Succeed

To excel in this role, you will require:

  • 1-3 years of relevant work experience.
  • Bilingualism (English and French) is essential for serving clients and communicating with RBC partners and employees across Canada.
  • Experience in the financial industry, particularly in pensions and benefit payment operations.
  • Superior communication skills to effectively interact with stakeholders.
Compensation and Benefits

The estimated salary for this position is around $60,000 - $80,000 per year, depending on experience. Additional benefits include excellent career development opportunities, comprehensive total rewards programs, bonuses, flexible benefits, and competitive compensation.

Additional Information

This is a full-time salaried position, requiring 37.5 hours of work per week. The ideal candidate will possess strong time management, customer service, and process improvement skills. Join our dynamic team and contribute to delivering trusted advice to help clients thrive and communities prosper.



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