Sales Receptionist

1 month ago


Vancouver, British Columbia, Canada Brian Jessel BMW Full time

Job Summary:

The Sales Receptionist is a key member of the Brian Jessel BMW team, responsible for providing exceptional customer service and administrative support to clients, staff, and suppliers. As the first point of contact, this role requires a professional image and a friendly demeanor to ensure a positive experience for all visitors.

Key Responsibilities:

  • Provide top-notch customer service, answering calls, directing callers, and greeting clients and suppliers.
  • Meet and greet clients in the showroom or on the lot, directing them to the appropriate person or department.
  • Answer switchboard calls and direct them to the correct department, person, or voicemail.
  • Offer general administrative support, including faxing, photocopying, mail distribution, and filing.
  • Stock incoming vehicles, print purchase orders, and create window stickers.
  • Maintain office equipment and showroom supplies, ensuring a well-stocked and organized environment.
  • Develop a working knowledge of the dealership's layout to provide accurate directions to customers.
  • Receive and send couriers, ensuring timely and efficient communication.
  • Maintain the cleanliness of the showroom, customer lounge, and reception desk areas.
  • Utilize MS Office to create spreadsheets, transcribe correspondence, and produce other documents as needed.
  • Collaborate with the New Car Sales Assistant as required.

Requirements:

  • Post-secondary administrative training or equivalent practical experience.
  • 2 years of experience in a customer service setting and/or similar role.
  • Exceptional customer service skills.
  • Proficiency with MS Office (Outlook, Word, and Excel).
  • Reynolds and Reynolds & 180 System computer experience.
  • Ability to work independently and as part of a team.
  • High attention to detail and excellent organizational skills.
  • Excellent communication skills to interact with diverse clientele.

Compensation: $18.00-19.00 hourly

Work Environment:

Brian Jessel BMW operates on the following schedule:

  • Monday to Thursday: 8:00 am to 7:00 pm
  • Friday: 8:00 am to 6:00 pm
  • Saturday: 9:00 am to 6:00 pm
  • Sunday and Statutory Holidays: 11:00 am to 5:00 pm

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